Terms of service

Effective Date: April 26, 2026

1. General

Feeto Foods Limited (UBI: 16337940973), licensed by the Somali Federal Ministry of Commerce and Industry, is the master franchise holder of the Galito’s brand, under license from Galito’s International (Pty) Ltd, registered in South Africa with registration number: 2003/003045/07, and trades as “Galito’s Somalia” (“we”, “us”, “our”). We provide our Website for informational and online ordering purposes. By using this Website, you agree to these Terms. If you disagree, please cease using the Website.

Note on Somali law: Somalia has not enacted a consumer protection law. These Terms form the entire agreement between you and Feeto Foods Limited.

2. Site Content Disclaimer

While we strive to display reliable and complete content, errors or inaccuracies may occur. Galito’s is not responsible for any erroneous or insufficient content, nor for any damage caused by misstatements, omissions, or viruses. Similarly, we are not responsible for the content of or damages caused by any third-party sites linked from our Website.

The materials published on this Website are provided for general information purposes only. We accept no liability for any loss or damage (direct, indirect, or consequential) arising from access to or reliance on the information contained herein.

We have taken reasonable measures to ensure the integrity of the Website, but we do not warrant that any files, downloads, or applications are free of viruses that may corrupt your system. You are advised to use appropriate virus protection software.

We reserve the right to change these Terms and any information on the Website at any time without prior notice.

3. Online Ordering – Scope

Orders can be placed online via www.galitos.so (the “Website”). These Terms govern the ordering, sale, delivery, and collection of food products. By using the online ordering service, you acknowledge that you have read and agree to be bound by these Terms.

Orders via third-party delivery partners: Galito’s does not operate its own delivery fleet. All deliveries of orders placed through our Website are fulfilled by independent third-party logistics providers. Our primary delivery partner is Rikaab LLC, a Somali logistics and delivery technology company. We may, from time to time, engage other third-party delivery providers at our discretion. Each delivery partner is an independent contractor and not an agent or employee of Galito’s. We will share your delivery address and contact information with the relevant delivery partner solely for the purpose of fulfilling your order.

Liability for delivery: Galito’s is not responsible for any acts, omissions, errors, delays, or damages caused by any third-party delivery partner, including but not limited to late deliveries, spilled or damaged food, incorrect addresses, or failure to deliver. Your sole recourse for any delivery-related issue is against the delivery partner, subject to that partner’s own terms of service. Galito’s will, however, make reasonable efforts to assist you in resolving any dispute with the delivery partner.

Orders via third-party apps (e.g., Rikaab App): You may also place orders for Galito’s Somalia products directly through a third-party delivery partner’s mobile application (such as the Rikaab app). Such orders are subject to that partner’s own terms and conditions and privacy policy, which you should review before using their app. Galito’s Somalia is not responsible for the partner’s processing of your personal information or for any issues arising from your use of their platform.

4. Eligibility

By using the Website and placing an order, you confirm that you are at least 18 years of age or have obtained parental/guardian consent. You also confirm that you are legally capable of entering into binding contracts under Somali law.

5. Products and Promotions

Certain products or promotions are only available at participating Galito’s Somalia restaurants in Somalia.
We reserve the right to amend or stop any promotion at any time without notice.
Certain offers may be limited to one per customer or may have a minimum order value.
Portion weights stated are raw weights (pre-cooking).
All visuals are suggested servings only; actual products may vary.
All offers are available while stocks last.
Prices are subject to change without prior notice.
All prices are quoted in United States Dollars (USD) and include VAT.
If you have a food allergy, please request ingredient information before placing an order.
Some food items may contain traces of nuts, sesame seeds, dairy products, and wheat gluten.
All food items are prepared in the same kitchen with stringent hygiene standards.
Pre-packaged beverage sizes may change with limited notice. We are not responsible for variations caused by supplier changes.
Hygiene and illness disclaimer: While Galito’s Somalia maintains the highest hygiene standards, we shall not be held responsible for any illness occurring after consumption of our food unless there is a direct, proven causal link between the consumption and the illness, as determined by a competent authority.

6. Prices and Payment

Prices are as quoted on the Website at the time of order and include applicable taxes but exclude delivery charges (if any), which will be added separately.
All prices are quoted and transactions are processed in United States Dollars (USD) .
All payments must be made via accepted mobile money operators.
Payment must be completed in full at the time of placing your order. Your order will only be confirmed once payment has been successfully received via one of the accepted mobile money platforms.
If a menu item is incorrectly priced on the Website, we will contact you before processing your order to confirm whether you wish to proceed at the correct price or cancel.
Refunds and complaints: If you are dissatisfied with the quality of food ordered through the Website (e.g., defective or incorrect item), we will, at our sole discretion, offer either a replacement product or a refund up to the value of the original order. Any refund will be processed via the same mobile money platform used for the original payment. Any complaint must be lodged with our customer care team within 48 hours of receiving the order. After 48 hours, no complaint will be considered.
Discounts may apply if you use a valid promotional code recognized by Galito’s.

7. Delivery Terms

Delivery area and eligibility: Galito’s Somalia does not operate its own delivery service. All deliveries are performed by independent third-party logistics providers (e.g., Rikaab). The delivery partner determines the serviceable delivery areas, delivery radius, and any other delivery eligibility criteria. By placing an order for delivery, you acknowledge that the delivery partner may refuse or cancel delivery if your address falls outside their serviceable area. Galito’s is not responsible for any refusal or inability to deliver by the delivery partner.
Third-party delivery: The delivery partner is responsible for the actual delivery of your order from the restaurant to your specified address. The delivery partner will collect your delivery address and contact information solely for delivery purposes, subject to their own privacy policy.
Liability for delivery: Galito’s is not responsible for delays, errors, or damages caused by any third-party delivery partner. Your sole recourse for any delivery-related issue is against the delivery partner. Galito’s will, however, make reasonable efforts to assist you in resolving any dispute with the delivery partner.
Delivery partner’s terms: By ordering delivery through our Website, you acknowledge that the delivery partner’s own terms and conditions (available on their app or website) may apply to the delivery service. We recommend reviewing those terms.
Minimum order: Orders of 10 or more meals (whether by one user or multiple users acting together) may be excluded from delivery, or different delivery terms may apply, at the delivery partner’s discretion.
Delivery times: Estimated delivery times are provided as a guide only. Actual delivery may be delayed due to bad weather, traffic, road conditions, security situations, or other unforeseen circumstances. Neither Galito’s nor the delivery partner is liable for any delay.
Certain menu items may not be available for delivery due to quality considerations (e.g., items that do not travel well). We reserve the right to refuse delivery of specific items.

8. Collection (Takeaway) Terms

If you select “collection”, you must collect your order from the designated Galito’s restaurant within the time window provided.
We are not responsible for deterioration in food quality if you fail to collect your order on time.
If you do not collect your order within 60 minutes of the stated ready time, we may dispose of the order without refund.

9. Order Processing and Cancellation

After submitting your order, you will have an opportunity to review and correct any mistakes before final confirmation.
Once you click “Place Order” and payment is authorized, your order is considered accepted.
You may not cancel your order after payment has been authorized, except where we are unable to deliver or fulfill your order due to stock unavailability or other reasons on our part. In such cases, you will receive a full refund.
We reserve the right to refuse or cancel any order at our discretion (e.g., suspected fraud, incorrect pricing, or delivery partner unable to service your address). If we cancel your order after payment, we will refund you in full.

10. Force Majeure

We shall not be liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including but not limited to: war, civil unrest, terrorist attacks, natural disasters, fire, flood, epidemic, pandemic, government restrictions, strikes, power outages, telecommunications failures, or security situations in Somalia. If a force majeure event occurs, we will use reasonable efforts to perform our obligations but may suspend or cancel orders without liability other than refunding any prepaid amounts.

11. Intellectual Property – Trademarks and Copyright

All trademarks, trade names, logos, graphics, menu designs, and promotional materials on this Website are the exclusive property of Galito’s International (Pty) Ltd. They are protected under Somali and international intellectual property laws.
You may not copy, distribute, reproduce, or transmit any content from this Website without our prior written consent.
You may print or download extracts from the Website for your own personal, non-commercial use only, provided that you acknowledge Galito’s as the source.
Any unauthorized use of our intellectual property may result in legal action.

12. Information Submitted by You

Any information, feedback, comments, or suggestions you submit through the Website (excluding personal information covered by our Privacy Policy) will become the property of Galito’s. We may use such information without any compensation to you and without liability regarding its legality or copyright. You warrant that any content you submit does not infringe any third-party rights.

13. User Conduct

You agree not to:

Use the Website for any unlawful purpose.
Impersonate any person or entity.
Post, upload, or transmit any material that is defamatory, obscene, offensive, fraudulent, or contains viruses or harmful code.
Attempt to gain unauthorized access to our systems.
Interfere with the proper functioning of the Website.

Violation of this clause may result in immediate termination of your access and legal action.

14. Limitation of Liability

Important: Please read carefully.

To the maximum extent permitted under Somali law (given that no specific consumer protection law exists):

We provide the Website and our services on an “as is” and “as available” basis. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses.
We exclude all implied warranties or conditions (including merchantability, fitness for a particular purpose, and non-infringement) to the extent permitted by law.
We shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
- Your use or inability to use the Website.
- Any delay or failure in delivery (except to refund prepaid amounts for undelivered orders).
- Any food-related illness unless directly proven as set out in clause 5.
- Any loss of data, profit, or goodwill.
- Any acts, omissions, errors, or delays by any third-party delivery partner.
Total liability cap: Our total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Website and our products shall be limited to the value of your most recent order or one hundred US, whichever is lower.
You assume all risks associated with the use of the Website, including the need for servicing or repair of your equipment.

15. Indemnification

You agree to indemnify, defend, and hold harmless Feeto Foods Limited and its officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

Your breach of these Terms.
Your violation of any applicable law.
Your use of the Website or products.

16. Links to Third-Party Sites

Our Website may contain links to third-party websites (e.g., payment gateways, mapping services, delivery partner sites). These links are provided for your convenience only. We do not control and are not responsible for the content, privacy practices, or terms of those third-party sites. Your use of linked sites is at your own risk.

17. Privacy Policy

Your personal information is collected, used, and protected as described in our Privacy Policy, which is incorporated into these Terms by reference. You can read our Privacy Policy (www.galitos.so/privacy-policy/). By using the Website, you consent to the collection and use of your information as set out in the Privacy Policy.

Note regarding delivery partners: When we share your delivery address and contact information with a third-party delivery partner (e.g., Rikaab) for the purpose of fulfilling your order, that partner processes your information as an independent data controller under its own privacy policy. We encourage you to review the delivery partner’s privacy policy to understand how they handle your information.

18. Governing Law and Dispute Resolution

These Terms and any dispute arising from them shall be governed by the laws of the Federal Republic of Somalia. Any dispute, claim, or controversy relating to these Terms shall first be attempted to be resolved through good-faith negotiations. If not resolved within 30 days, either party may submit the dispute to binding arbitration in accordance with Somali law, conducted in Mogadishu in the Somali language (or English, if agreed). Alternatively, either party may bring a claim in the competent courts of Mogadishu, Somalia.

19. General Provisions

Severability: If any part of these Terms is found invalid, the rest remain in full effect.
Waiver: Our failure to enforce any right does not waive that right.
Assignment: You may not assign your rights under these Terms without our written consent. We may assign ours without your consent.
Entire Agreement: These Terms (together with the Privacy Policy) constitute the entire agreement between you and Feeto Foods Limited, superseding all prior agreements.

20. Contact Information

If you have any questions, complaints, or requests regarding these Terms, please contact us at:

Customer Care Email: care@feeto.so
Phone:+252 772 010 000
Physical Address (Feeto Foods Limited): KM5, Jidka Afgooye, Wadajir District, Mogadishu, Somalia
For legal or data protection matters: dpo@feeto.so.

21. Changes to These Terms

We may revise these Terms at any time. The latest version will be posted on this page with an updated Effective Date. Continued use of the Website after changes means you accept the new Terms.